Fast - Reliable - Secure
Enterprise level e-Commerce Fulfillment Solutions for your business.
Order Fulfillment Done Right.
Discover Communications Inc is a full-service, national logistics company that provides outstanding customer experiences with a focus on the mobile communications industry. DCI and our associated companies are able to create an ideal supply chain solution tailored to customers unique needs. Our include, storage and warehousing, packaging, kitting and reverse logistics this ability is complimented with our ability to design custom digital solutions to provide a full service solution.
CONNECT
Connect your ecommerce to Discover’s ERP system – we’ll manage things from there.
SEND US INVENTORY
We’ll store your inventory in our strategically placed and secure warehouses.
PICK, PACK, & SHIP
We receive orders in real time then pick, pack, and ship them out.
DELIVERED
Your products are safely and securely delivered to your customers.
Managed Services
BILINGUAL ORDER DESK
Support requests via calls, emails or tickets to place order and follow-up with customer, including catalogue or service offering representation to ensure sale & order closure
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SYSTEM & PROGRAM ADMINISTRATION
Support data entry functions including managing catalogues, workflows, user administration, swivel-chair processes, or support integration fallouts
CALL CENTER / DIRECT CUSTOMER SUPPORT
Dedicated team to intake customer inquiries on order or return status, billing, stock availability, back order, alternative product recommendation, or sales/service based changes
DIRECT CUSTOMER BILLING
Provide multiple billing options for customer including invoicing terms, with a full team responsible for managing Accounts Receivables, claims, tax reconciliation, credit-card charge backs and collections
Innovative Solutions
Our team takes pride in taking and intuitive approach to solving for all our clients fulfillment needs.
Virtual Warehousing
Sophisticated systems developed and maintained inhouse to help you reduce operational overhead.
Direct Procurement
Onsite team ready to take care of product procurement directly from suppliers.
Break-Fix & Swaps
Expedited process for assessing damaged hardware and flexible options for expidited replacements
Trade-ins
Comprehensive device lifecycle management for hardware returns and refurbs.
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Repairs
Dedicated team of world class technicians available for a wide array of hardware repairs.
Staging
Wide array of staging services from device management enrollments to accessory installations.
Our team handles some of the most complex business to business solutions. Whether you manage a newly formed start-up or Fortune 500 company, DCI is a company you can trust for all your fulfillment, packaging, warehousing, and distribution needs. You can rest assured that our services are customized to your unique position in your specific business niche. Find out more the services we currently provide.
Digital & Integration Services
Our in-house Engineering department has worked with some of the world Largest Organizations to help develop customized solutions geared towards optimizing their fulfillment operations.
E-commerce / API Integration
Connect with existing systems or develop new solutions with emerging technology platforms
Asset Management
Proprietary platform with robust asset tracking and life cycle management capabilities
Integrated Solutions
Dedicated engineering staff ready to build integrations with various E-commerce and ERP systems.
Multi-courier Hub
Integrations with the largest and most reputable couriers such as FedEx, Purolator, Canada Post, etc.
Custom Reporting
Comprehensive reporting leveraging OOTB platforms as well as custom solutions .
Digital Delivery Tracking
Partnerships and integrations with the worlds largest logistics companies for live tracking
The Discover Advantage
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Fast Account Setup
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Multi-Channel Integrations
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Carrier Service Rate-Shop Feature
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Order Volume Scalability
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Reverse Logistics Returns Processing
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Same-Day Shipping w/ Real-Time Tracking
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3 Strategic Warehouse Locations
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Outstanding Customer Support
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Extended Processing Hours
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No Long-Term Contracts
99.9%
ORDER PICKING ACCURACY
99.9%
ON-TIME SHIPPING
99.9%
INVENTORY ACCURACY
< 3:00 H
DOCK-TO-STOCK TIME